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An American company
helping Americans with their tax problems

The IRS Fresh Start Initiative makes it easier for you to
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Step 3 | Fresh Start

We then advocate and work aggressively on your behalf to secure the best potential resolution for your tax needs and help you achieve financial freedom.

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Terms of Use

Last updated: December 14, 2017

Welcome to the Helpwithtaxproblems.org (referred to as “HWTP”, the “Company”, “we,” “us,” or “our”) website owned by Helpwithtaxproblems.org.  Before you begin to use the HWTP website (the “Site”), please take a moment to review this Terms of Use Agreement (“Agreement”). The Agreement describes the terms and conditions that govern your use of the HWTP Site and the services provided through or in connection with the HWTP Site which may be updated by the Company from time to time without notice to you. The Company may also offer other services that are governed by a different Terms of Use Agreement.

You must read and agree with all of the terms and conditions contained in this Agreement and the HWTP Privacy Policy now in effect (“Privacy Policy”), which is incorporated by reference, before you use our Site. By using the HWTP Site, you hereby agree to abide by the Terms of Use and Privacy Policy.  If you do not agree to be bound by the terms and conditions of this Agreement, you may not use or access our Site or utilize our services.

Eligibility and Conditions of Use

The HWTP Site is hereby offered to you conditioned upon your unqualified acceptance, without modification, of the terms, notices, and conditions of use contained in this Agreement.  Your use of the Site constitutes your full agreement to all such terms, conditions, and notices, so read them carefully. Further, by using continuing to access our Site, you agree that you have read and understand the contents of these terms, conditions, and notices, and agree to be bound by them and any revision we may periodically post. Accordingly, it is recommended that you return to these terms and conditions periodically to review them for any additions or modifications to which you are unequivocally bound; these terms and conditions are a living document constituting a legally binding agreement between you and HWTP.  The Company reserves the right to deny you access to our Site if it comes to our attention that you have violated the terms of this Agreement.

Privacy

We respect your privacy, and the information that you provide to us will be treated in accordance with our Privacy Policy. Use of the HWTP Site is subject to the Terms and Conditions of our Privacy Policy, which you should read for additional information concerning your privacy within the Site.  You may find our Privacy Policy here.

If you have questions about these Terms of Use of the Privacy Policy please e-mail info@helpwithtaxproblems.org.

Contents

All material that appears within this Site is for general informational purposes only and you agree that you use it at your own risk. While we try to ensure that any information we post to this Site is both timely and accurate, it is possible that errors may appear from time to time for which we will not be liable. This Site may not be updated on a daily basis, and certain information may not be the most current information available. Though we may post follow-up information and reports, and may continue to provide access to the original information and reports, as in an archive of news stories, for example, we may not go back and change the original report to reflect new developments.

Third Party Content; Linking

For the convenience of our Site users, we may include links to other websites that are neither our own nor affiliated with us, and if you access these links you will be leaving our website and these Terms of Use will no longer govern.  The Company takes no responsibility for, assumes no liability for, and cannot guarantee the performance of, any product or service provided by any business, advertiser, or others to whose sites we link.

Ownership of Content

The HWTP Site is owned and operated in its entirety by HWTP, and any such copyrights, trademarks, and other intellectual property rights as may be affiliated with our creation and ownership of such intellectual property as more fully described below.

Copyright and Trademark Notices

Although we make the HWTP Site freely accessible, we don’t intend to give up our rights, or anyone else’s rights, to the materials appearing on the Site. The materials available through this website are the property of the Company or its licensors, and are protected by copyright, trademark and other intellectual property laws. Except for the limited licenses expressly granted to you in this agreement, Company and its licensors expressly reserve all other rights and licenses. You are free to display and print for your personal, non-commercial use information you receive through this website, but you may not otherwise reproduce or modify any of the materials without the prior written consent of their owner. You may not distribute copies of materials found on this website in any form (including by e-mail or other electronic means), without prior written permission from their owner. Of course, you are free to encourage others to access the information themselves on this website and to tell them how to find it. Requests for permission to reproduce or distribute materials found on this website should be sent to HWTP, at info@helpwithtaxproblems.org.

We welcome links to the homepage of our website. You are free to establish a hypertext link to the homepage of this site so long as the link does not state or imply any affiliation, connection, sponsorship, or approval of your site by Company. We do not permit framing or inline linking to our website or any portion of it.

All material included within the Site, with the exception of the third-party content as referenced above and governed by these Terms of Use, is the property of the Company and is protected by United States and international copyright laws. Without our prior written consent, you may not (a) allow, enable, or otherwise support the transmission of mass unsolicited, commercial advertising or solicitations via e-mail (spam); or (b) use any high volume, automated, or electronic means (including without limitation robots, spiders, scripts or other automatic device) to monitor HWTP website content.

The Company and its trademarks and service marks, logos and product and service names and phrases which Company now claims or may claim in the future are trademarks of Company (the “Company Marks”). You agree not to display or use the Company Marks in any manner, without Company’s prior written permission. Ownership of all such Marks and the goodwill associated therewith, with the exception of any third party Marks, remains with the Company and are protected by United States and international trademark laws. Nothing on the HWTP Site should be construed as granting, by implication or otherwise, any license or right to use any of the Marks contained on our Site. Your use of the HWTP Site Marks, except as provided herein, is strictly prohibited. All Marks not owned by the Company that are or may be referenced by name or by implication are the property of their respective owners.

Violations

You should report any violations of the Agreement to info@helpwithtaxproblems.org

Copyright Infringement Policy

In accordance with the requirements set forth in the Digital Millennium Copyright Act, Title 17 United States Code § 512(c)(2) (“DMCA”), the Company commits to investigating notices of copyright infringement and take appropriate remedial action. If you believe that any Content on the HWTP Site has been used or copied in a manner that infringes your work, please provide a written notification of claimed copyright infringement to the Designated Agent for the Application containing the following elements as set forth in the DMCA:

Company’s designated agent for the written notification of claims of copyright infringement can be contacted at the following address:

Designated Agent – Copyright Infringement Claims
HelpWithTaxProblems.org
600 N Fairbanks Ct. #1501
Chicago, IL 60611
Email: info@helpwithtaxproblems.org

SMS and AutoDialed Call Consent and Other Electronic Communication

By sharing your telephone number with the Company, you expressly request and agree to receive information from HWTP and its affiliates via telephone call including to your cellular telephone or other mobile device, including through the use of an automatic telephone dialing system or artificial/ prerecorded voice, email, Facebook Messenger message, push notification, SMS or MMS (text) messages to your cellular telephone or other mobile device even if your telephone number(s) is/are currently listed on any state, federal or corporate Do Not Call list. Such consent is not a requirement to purchasing any good or service that the Company may offer or is offering. Standard text message rates and cellular data charges apply. You may opt-out of certain of these communications within the settings of your device or by contacting us at info@helpwithtaxproblems.org.

You understand and acknowledge that electronic communications in general may be inherently unsecure at times, and that both the Company and you will take reasonable steps to maintain the Privacy of the communications that take place between yourself and HWTP.

Prohibited Activities; Disclosure

You are solely responsible for any information that you submit within the Site. By accessing or utilizing this Site, you agree not to submit, post, or transmit any defamatory, abusive, obscene, threatening or illegal material, or any other material that infringes on the ability of others to enjoy this Site or that infringes on the rights of others. You are prohibited from: (1) attempting to access data, servers, or accounts that you are not authorized to access; (2) interfering with our Site’s security protocols; (3) probing our network systems for vulnerabilities; (4) attempting to upload or otherwise transmit a virus or other hostile or harmful subroutine or other program, including launching of brute-force password attacks; or (5) in any manner violating applicable laws or regulations. We retain the right to deny or revoke access to anyone who we believe has violated these terms or any other term of this agreement.

We reserve the right (but assume no obligation) to monitor, delete, move, or edit any submission that comes to our attention that we consider unacceptable or inappropriate, whether for legal or other reasons. We will comply with all requirements of the law regarding disclosure of any submissions or postings within the Site to others, including to law enforcement agencies and parties making civil legal requests. We will also comply with any other requirements of the law regarding disclosure of other aspects of your use of this Site.

Termination

You agree and acknowledge that the Company, in its sole discretion, reserves the right at any time to terminate your access to, and use of, the HWTP Site without any prior notice or liability, for any reason, including, but not limited to, our belief that you have violated or acted inconsistently with the letter or spirit of these Terms and Conditions of Use. The provisions of these Terms and Conditions of Use shall survive any termination of your access to the Application.

Violations of Terms and Conditions of Use

The Company reserves the right to seek any remedy available at law or in equity for any violation of these Terms and Conditions of Use, including the right to block access from a particular Internet Protocol (IP) Address to the Application, and irreparable harm will be presumed by any violation of these Terms and Conditions of Use.

Indemnification

You agree to indemnify, defend, and hold harmless the Company, its parents, subsidiaries, and affiliates and all of their respective officers, directors, managers and other partners, employees, consultants and agents, from and against any and against all claims, losses, expenses, damages and costs (including reasonable attorney fees and court costs) resulting from resulting from any breach of this agreement or unauthorized use of this website. Your indemnification obligation shall survive the termination of this agreement. At our expense and election, we reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you and you agree to cooperate with Company in connection with our defense.

Disclaimer of Warranties and Liability

YOU EXPRESSLY AGREE THAT YOUR USE OF THIS WEBSITE IS AT YOUR SOLE RISK, AND PROVIDED TO YOU ON AN “AS IS,” AND “AS AVAILABLE” BASIS.  TO THE FULLEST EXTENT PERMITTTED BY THE LAW, THE COMPANY DISCLAIMS ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE, NONINFRINGEMENT, OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE WITH RESPECT TO THE THIS WEBSITE.

FURTHER, THE COMPANY CANNOT AND DOES NOT WARRANT THAT ANY MATERIAL POSTED WITHIN THIS WEBSITE ENVIRONMENT IS COMPLETE OR ACCURATE WILL BE CONTINUOUSLY AVAILABLE, OR THAT THE SITE WILL BE FREE FROM INTERRUPTIONS, DELAYS, ERRORS, OMISSIONS, INACCURACIES, OR OTHER PROBLEMS INHERENTLY EXISTENT WITH SUCH INFORMATION. YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT THE COMPANY HAS NO CONTROL OVER, AND CANNOT AND DOES NOT WARRANT THE ACCURACY OF ANY INFORMATION CONTAINED OR PURPORTED TO BE MATERIALLY CONTAINED WITHIN THIS WEBSITE. YOU ACKNOWLEDGE THAT THE COMPANY HAS NO DUTY TO WARRANT THE ACCURACY OF SUCH INFORMATION, AND IF YOU RELY ON THIS SITE OR ANY MATERIAL AVAILABLE THROUGH IT, YOU DO SO AT YOUR OWN RISK.

Limitations on Authority

YOU UNDERSTAND AND ACKNOWLEDGE THAT TO THE FULLEST EXTENT PERMITTED BY LAW, UNDER NO CIRCUMSTANCES SHALL THE COMPANY, ITS PARENTS, SUBSIDIARIES, AFFILIATES, OFFICERS, EMPLOYEES, DIRECTORS, MANAGERS,  AGENTS, OR LICENSORS BE LIABLE FOR ANY DAMAGES ARISING OUT OF ANY RELIANCE ON THE MATERIAL CONTAINED WITHIN OR PERIPHERAL TO  THIS WEBSITE, OR ERRORS, MISTAKES, OMISSIONS, FILE DELETIONS, OPERATIONAL DELAYS OR DELAYS RELATED TO TRANSMISSION, NONDELIVERY OF INFORMATION, OR ANY OTHER FAILURE OF PERFORMANCE, INCLUDING, WITHOUT LIMITATION, LIABILITY FOR CONSEQUENTIAL, SPECIAL, INCIDENTAL, INDIRECT, OR SIMILAR DAMAGES SUCH AS LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, EVEN IF ADVISED BEFOREHAND OF THE POSSIBILITY OF SUCH DAMAGES, REGARDLESS OF THE FORM OR CAUSE OF ACTION INCLUDING, BUT NOT LIMITED TO, CONTRACT, NEGLIGENCE, STRICT AND PRODUCT LILABILITY, AND OTHER TORT ACTIONS.

YOU AGREE THAT IN THE EVENT THAT YOU ARE IN ANY WAY DISSATISFIED WITH THE PRODUCTS OFFERED ON THE HWTP WEBSITE, OR BRING ANY MANNER OF LEGAL CLAIM IN ANY WAY CONNECTED WITH THIS WEBSITE, YOUR SOLE AND EXCLUSIVE REMEDY SHALL BE LIMITED TO DISCONTINUANCE OF THE SITE AND REFUND OF YOUR PURCHASE PRICE OR ANY FEES YOU MAY HAVE PAID TO COMPANY.

Exclusions and Limitations

Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations and disclaimers may not apply to you. To the extent that the Company may not, as a matter of applicable law, disclaim any implied warranty or limit its abilities, the scope and duration of our liability shall be the minimum permitted under such applicable law.

Severability and Merger

Each provision of this living Agreement is possessed of fully independent force, effect, and significance. If any provision of this Agreement is, in any manner, found to be impermissible according to applicable law or invalid, such finding shall not affect the permissibility or validity of the remaining terms of this Agreement, which shall remain in full force and effect.  Further, these Terms and Conditions constitute the full and complete Agreement between the parties concerning the subject matter herein, and supersede any and all other agreements both oral and written.

Arbitration and Applicable Law

By visiting and/or using the HWTP Site from within the United States, you agree that the laws of the Illinois, without regard to principles of conflict of laws, will govern this Agreement and any dispute of any sort that might arise between you and Company or its affiliates.

IN THE EVENT OF ANY CONTROVERSY, CLAIM OR DISPUTE BETWEEN THE PARTIES ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE BREACH, TERMINATION, ENFORCEMENT, INTERPRETATION OR VALIDITY THEREOF, INCLUDING THE TERMINATION OR THE SCOPE OR APPLICABILITY OF THIS AGREEMENT TO ARBITRATE, SHALL BE DETERMINED BY ARBITRATION IN CHICAGO, ILLINOIS OR IN THE COUNTY IN WHICH THE CONSUMER RESIDES, IN ACCORDANCE WITH THE LAWS OF THE STATE OF ILLINOIS FOR AGREEMENTS TO BE MADE IN AND TO BE PERFORMED IN ILLINOIS. THE PARTIES AGREE, THE ARBITRATION SHALL BE ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION (“AAA”) PURSUANT TO ITS RULES AND PROCEDURES AND AN ARBITRATOR SHALL BE SELECTED BY THE AAA. THE ARBITRATOR SHALL BE NEUTRAL AND INDEPENDENT AND SHALL COMPLY WITH THE AAA CODE OF ETHICS. THE AWARD RENDERED BY THE ARBITRATOR SHALL BE FINAL AND SHALL NOT BE SUBJECT TO VACATION OR MODIFICATION. JUDGMENT ON THE AWARD MADE BY THE ARBITRATOR MAY BE ENTERED IN ANY COURT HAVING JURISDICTION OVER THE PARTIES. IF EITHER PARTY FAILS TO COMPLY WITH THE ARBITRATOR’S AWARD, THE INJURED PARTY MAY PETITION THE CIRCUIT COURT FOR ENFORCEMENT. THE PARTIES AGREE THAT EITHER PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN HIS/HER OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. FURTHER, THE PARTIES AGREE THAT THE ARBITRATOR MAY NOT CONSOLIDATE PROCEEDINGS OF MORE THAN ONE PERSON’S CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF REPRESENTATIVE OR CLASS PROCEEDING. THE PARTIES SHALL SHARE THE COST OF ARBITRATION (NOT INCLUDING THEIR OWN ATTORNEYS FEES), EQUALLY. IN THE EVENT A PARTY FAILS TO PROCEED WITH ARBITRATION, UNSUCCESSFULLY CHALLENGES THE ARBITRATOR’S AWARD, OR FAILS TO COMPLY WITH THE ARBITRATOR’S AWARD, THE OTHER PARTY IS ENTITLED TO COSTS OF SUIT, INCLUDING A REASONABLE ATTORNEY’S FEE FOR HAVING TO COMPEL ARBITRATION OR DEFEND OR ENFORCE THE AWARD.

Special Admonitions for International Use

Recognizing the global nature of the internet, if you use our Site from locations outside of the United States, you agree and are responsible for compliance with any applicable local laws. Specifically, you agree to comply with all applicable laws regarding the transmission of technical data exported from the United States or the country in which you reside. These Terms of Use shall be governed by, construed, and enforced in accordance with the laws of the State of Illinois, as it is applied to agreements entered into and to be performed entirely within such jurisdiction. To the extent you have in any manner violated or threatened to violate the Company’s and/or its affiliates’ intellectual property rights, the Company and/or its affiliates may seek injunctive or other appropriate relief in any state or federal court in the State of Illinois and you consent to exclusive jurisdiction and venue in such courts.

Notice

You agree that Company may submit any notices to you via either e-mail or regular mail. We may also provide notices by displaying them on the Site, or links to the notices on the Site.

Changes to Terms of Use

We may periodically change the Terms of Use and the Application without notice, and you are responsible for checking these Terms of Use periodically for revisions. All amended Terms of Use become effective upon our posting to the Site, and any use of the Site after such revisions have been posted signifies your consent to the changes.

No Resale of Service

Unless expressly permitted in writing by the Company, you agree not to reproduce, copy, sell, resell or otherwise exploit for any commercial purposes, any portion of the Site.

Feedback and Submissions

The Company invites and welcomes your feedback and suggestions about its programs or services or with respect to how to improve the Site, and should be emailed to info@helpwithtaxproblems.org. By transmitting any suggestions, information, material, or other content (collectively, “feedback”) to us, you represent and warrant that such feedback does not infringe or violate the intellectual property or proprietary rights of any third party (including, without limitation, patents, copyrights, or trademark rights) and that you have all rights necessary to convey to Company and enable Company to use such feedback. In addition, any feedback received through the Application will be deemed to include a royalty-free, perpetual, irrevocable, transferable, non-exclusive right and license for Company to adopt, publish, reproduce, disseminate, transmit, distribute, copy, use, create derivative works, and display (in whole or in part) worldwide, or act on such feedback without additional approval or consideration, in any form, media, or technology now known or later developed for the full term of any rights that may exist in such content, and you hereby waive any claim to the contrary.

PLEASE PRINT AND RETAIN A COPY OF THESE TERMS FOR YOUR RECORDS.

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Privacy Policy

Effective: February 1, 2014

Last updated: February 3, 2017

This Online Privacy Policy (hereinafter sometimes referred to as the “Notice” or “Privacy Policy”) applies to this www.helpwithtaxproblems.org online interface (i.e., website or mobile application) owned and operated by helpwithtaxproblems.org (hereinafter “helpwithtaxproblems.org” or “Company”), and any Company affiliate or subsidiary online interface that links to this Notice, (each, a “Site”, and, collectively, the “Sites”). The term “we” or “us” or “our” in this Notice refers to affiliates or subsidiaries of Company that link to this Notice. This Notice describes how Sites may collect, use and share information from or about you, and explains how information may be collected and used for advertising purposes. This Privacy Policy is intended to help you understand our online information security practices. For additional details about the Site and the information provided on the Site, please review our Terms and Condition of Use.

Agreement to this Privacy Policy:

By using this Site you consent to this Online Privacy Policy, including your consent to our use and disclosure of information about you in the manner described herein.

We take our ethical responsibilities and your privacy seriously. We have a strong commitment to providing excellent service to all our customers and visitors of this Site. This Privacy Policy discloses how we collect, protect, use and share information gathered about you on our website. We hope that this disclosure will help increase your confidence in our website and enhance your experience on the Internet. Therefore, in compliance with industry standards and regulations enforced typically by the Federal and State Governments, we abide the following privacy policy.

BROWSING

This website does not collect personally identifiable information from your computer when you browse this website and request pages from our servers. This means that, unless you voluntarily and knowingly provide us with personally identifiable information, we will not know your name, your email address, or any other personally identifiable information. We may use IP addresses, browser types and access times to analyze trends, administer the site, improve site performance and gather broad demographic information for aggregate use. When you request a page from our website, our servers log the information provided in the HTTP request header including the IP number, the time of the request, the URL of your request, and other information that is provided in the HTTP header. We collect the HTTP request header information in order to make our website function correctly and provide you the functionality that you see on this website. We also use this information to better understand how visitors use our website and how we can better tune it, its contents and functionality to meet your needs.

INFORMATION WE COLLECT AND ITS USES

We collect your personal information if you decide to purchase one of our products or retain our services, participate in our affiliate marketing program, subscribe to our newsletter, complete an application form, participate in one of our surveys or transact other business with us. We need to collect personally identifiable information from you to execute the requested transaction, provide you with a particular service, and/or to further enhance your account. At any time, we may ask you to voluntarily supply us with additional information needed. We will ask you for information such as, but not limited to: name, current and/or billing address, your e-mail address, telephone number and, if you purchase one of our products or services, a valid credit card number, your Social Security number and certain other personal information, such as your date of birth, address, employment information, and certain credit card and loan account information. We may use your email address to send a confirmation and, if necessary, we might use the other information to contact you for help in processing.

In addition, when you provide contact details for transaction requests such as scheduling an appointment or requesting a proposal, we will use the contact information to keep you updated about future offers or promotions unless you opt-out online or otherwise notify us.

We may also use the information we collect about you in order to, but not limited to:

Aside from the ways mentioned above, we may use your personally identifiable information in many other ways, including sending you promotional materials, and sharing your information with third parties so that these third parties can send you promotional materials. (By “promotional materials,” we mean communications that directly promote the use of Websites, or the purchase of products or services.). However, you may “opt-out” of certain uses of your personal information.

DISCLOSURE OF INFORMATION TO THIRD PARTIES

We may disclose a consumer’s personally identifiable information in order to effect or carry out any transaction that you have requested of us or as necessary to complete our contractual obligations with you. WE RESERVE THE RIGHT TO SELL, RENT OR TRANSFER YOUR PERSONAL INFORMATION TO THIRD PARTIES FOR ANY PURPOSE IN OUR SOLE DISCRETION. We may share your personally identifiable information with affiliated companies that are directly or indirectly controlled by, or under common control of helpwithtaxproblems.org. We may send personally identifiable information about you to non-affiliated companies that are not directly or indirectly controlled by, or under common control of, helpwithtaxproblems.org. The personal information collected on this site and by third parties will be used to operate the site and to provide the services or products or carry out the transactions you have requested or authorized. We may change or broaden the use of your personal information at any time. We may use your personal information to provide promotional offers to individuals by means of email advertising, telephone marketing, direct mail marketing, banner advertising, and other possible uses.

CHOICE/OPT-OUT

We provide you the opportunity to ‘opt-out’ of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you purchase a product/service but do not wish to receive any additional marketing material from us, you can indicate your preference on our order form.

If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing or calling us per the information contained on our contact page.

If you do not wish to have your personal information collected by any third party that is not our agent/service provider, please contact our customer service department to actively opt-out of having your personal information shared. Customer Service Contact Information:

helpwithtaxproblems.org
17 N State St., Ste. 210
Chicago, IL 60602
Phone: 1-877-656-4552
info@helpwithtaxproblems.org

SERVICE PROVIDERS

We may use other third parties to provide certain clerical and information processing and other services on our site. When you sign up for our services, we will share only as much information as is necessary for the provision of those services.

These third parties are prohibited from using your personally identifiable information for any other purpose.

SECURING THE TRANSMISSION AND STORAGE OF INFORMATION

The security of your personal information is extremely important to us. We employ generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

Our site uses SSL (Secure Sockets Layer) security technology to encrypt information you provide to us through the site when entering sensitive information (such as credit card number and/or social security number) on our registration or order forms. This ensures that your information is encrypted as it travels over the Internet. SSL is an industry-standard protocol for encryption over the internet.

After information reaches helpwithtaxproblems.org, it is stored on a secure server that resides behind firewalls designed to block unauthorized access from outside of helpwithtaxproblems.org. You can help to maintain the security of your online transactions by not sharing your personal information or password with anyone. Remember, no method of transmission over the Internet, or method of electronic storage, is 100% secure. (Example: any information you provide us by email is not encrypted) Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have any questions about the security on our Website, please feel free to e-mail us.

LOG FILES

As is true of most Websites, we may gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and click stream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to personally identifiable information.

COOKIES

A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies on this site. We do not link the information we store in cookies to any personally identifiable information you submit while on our site.

We may use session ID cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. We can at your option set a persistent cookie to store your passwords, so you don’t have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site.

If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as contests or surveys, will be limited. Some of our business partners (e.g., advertisers) use cookies on our site. We have no access to or control over these cookies.

This privacy statement covers the use of our cookies only and does not cover the use of cookies by any advertisers.

CLEAR GIFS (WEB BEACONS/WEB BUGS)

We may also employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers’ personally identifiable information.

We may use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If you would like to opt-out of these emails, please see “Choice/Opt-out.”

LINKS TO OTHER SITES

This website may contain links to other sites such as our affiliates as well as third parties which are not owned or controlled by us. Please be aware that this privacy policy only addresses our company’s use and disclosure of your information collected on this site.

While we try to link only to sites that share our standards and respect for privacy, we are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the applicable privacy policies and terms of conditions of each and every Website that collects personally identifiable information.

This privacy statement applies only to information collected by this website.

CO-BRANDED SITES

We may be co-branded with “partners and affiliates”. These business to business relationships are helpful to us and to you as they afford all concerned with greater product and service opportunities. We always provide opt-out opportunities regarding the sharing of your information with such partners and affiliates. Please note the sites linked to our site are governed by their own privacy policies which may or may not reach the standards set by our company.

ACCESS TO PERSONALLY IDENTIFIABLE INFORMATION

If your personally identifiable information changes, or if you no longer desire our product or service, you may correct, update, delete or deactivate same by emailing our Customer Support, or by contacting us by telephone or postal mail at the contact information listed below.

CUSTOMER SERVICE

If you send us correspondence, including e-mails and faxes, we may retain such information in your customer file. Information you give us over the telephone may be noted for your file. We may also keep copies of any correspondence sent to you. We retain these records in order to provide the products and services you have requested and to measure and improve our customer service. We may, over time, delete these records as permitted by law. Phone calls may be recorded or monitored for customer satisfaction purposes.

Based upon the personally identifiable information you provide, we may communicate with you to provide the services you request, and to manage your account. We may communicate via email or telephone, in accordance with your wishes.

LEGAL DISCLAIMER

We reserve the right to disclose your personally identifiable information, as required, to comply with the law, applicable regulations, governmental and quasi-governmental requests, judicial proceedings, court orders or subpoenas, to enforce our Legal Notices or other agreements, or to protect our rights, property or safety or the rights, property or safety of our users or others (e.g., to a consumer reporting agency for fraud protection etc.).

SUPPLEMENTATION OF INFORMATION

In order to provide certain services to you, we may on occasion supplement the personal information you submitted to us with information from third party sources.

BUSINESS TRANSITIONS

In the event our company goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You may, in our sole discretion, be notified via e-mail and/or a prominent notice on our Website for 30 days of any such change in ownership or control of your personal information.

California Do Not Track Disclosures

How do we respond to Web browser “do not track” signals or other mechanisms that provide consumers the ability to exercise choice regarding the collection of personally identifiable information about an individual consumer’s online activities over time and across third-party websites or online services?

We currently do not respond to DNT signals in browsers because we do not track individual users across the web.

May other parties collect personally identifiable information about an individual consumer’s online activities over time and across different websites when they visit www.helpwithtaxproblems.org?

No.

Notice to California Residents

In response to a California law, we will automatically treat individuals with California addresses or telephone numbers (when disclosed to us) as if you requested us to not share your information with nonaffiliated third parties except as permitted by the applicable California law. We will also limit the sharing of information about you with our affiliates to comply with California privacy laws that apply to us.

Notice to Vermont Residents

In response to Vermont regulations, we automatically treat accounts with Vermont billing addresses as if you requested that we not share your information with nonaffiliated third parties, and that we limit the information we share with our affiliates. If we disclose information about you to nonaffiliated third parties with whom we have joint marketing agreements, we will only disclose your name, address, other contact information, and information about our transaction and experiences with you.

Notice to Nevada Residents

We are providing you this notice pursuant to state law. You may be placed on our internal Do Not Call List by requesting that we cease calling you by contacting us directly and making such request in writing info@helpwithtaxproblems.org. Nevada law requires that we also provide you with the following contact information: Bureau of Consumer Protection, Office of the Nevada Attorney General, 555 E. Washington St., Suite 3900, Las Vegas, NV 89101; Phone number: 702-486-3132; e-mail: BCPINFO@ag.state.nv.us.

Notice to Users Outside of the United States

This Online Privacy Policy is intended to cover collection of information on our Sites from residents of the United States. If you are visiting our Sites from outside the United States, please be aware that your information may be transferred to, stored and processed in the United States where our servers are located and our central database is operated. The data protection and laws of the United States and other countries might not be as comprehensive as those in your country. By using our services, you understand that your information may be transferred to our facilities and those third-parties with whom we share it as described in this Notice.

Protecting Children’s Privacy Online

The Site is not directed to individuals under the age of thirteen (13), and we request that these individuals do not provide Personal Information through the Site. We do not knowingly collect information from children under 13 without parental consent. Visit the Federal Trade Commission website for more information about the Children’s Online Privacy Protection Act (COPPA). If you believe that we have received information from a child or other person who is not of a majority age in their relevant jurisdiction, please contact us at our email or physical mailing address listed in the “Contact Us” section below and we will take all reasonable efforts to remove the information.

CHANGES TO THIS PRIVACY STATEMENT

We reserve the right to modify this privacy statement at any time. We will not jeopardize your privacy. The provisions contained in this privacy statement supersede all previous notices or policies regarding our privacy practices with respect to this site. Any and all changes will be made here, to this privacy statement.

We encourage you to check our site frequently to see the current privacy statement to be informed of how we are committed to protecting your information and providing you with improved content on our website in order to enhance your online experience. Upon any material changes to the policy statement, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

CONTACT US

If you have any questions, comments, complaints or suggestions regarding our privacy policy or our website, please contact us at:

helpwithtaxproblems.org
17 N State St., Ste. 210
Chicago, IL 60602
Phone: 1-877-656-4552
info@helpwithtaxproblems.org

Please print and retain a copy of this privacy policy for your records.